Responsibilities and Duties

Responsibilities include, but are not limited to, the following:

• Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message.
• Receivesa and sends fax referrals from physician and other sources.
• Contacts patients to schedule appointments.
• Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines Schedules all other telephone appointments.
• Pre-registers new patients over the telephone before they arrive for their appointment.
• Verifies patient’s insurance eligibility using batch eligibility and online tools and sometimes by calling the insurance.
• Verifies patient’s insurance eligibility using batch eligibility and online tools and sometimes by calling the insurance.
• Makes appointment reminder phone calls at least 48 hours before designated patient appointments.
• Check In and Registration.
• Check out, referrals (if necessary) and follow up appointment.
• “Opens” the office each day, according to protocol.
• Greets patients as they arrive for scheduled appointments.
• Provides new patients appropriate paperwork for required signatures.
• Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient’s insurance card and photo ID,front and back.
• Confirms that electronic insurance eligibility was completed, or repeats prior to visit.
• Explains financial and collection policies to new & old patients.
• Informs patients in the reception area when the physicians are running behind and offers to reschedule them.
• Collects copayments from patients at the time of their visit and posts payments into the computer and provides patient with a computerized receipt.
• Screens visitors and responds to routine requests for information.
• Keeps the patient reception area neat and clean at all times throughout the day.
• Ensures physicians complete encounter forms; marking CPT and ICD-10-CM codes.
• Posts daily charges and payments from each encounter form into the computer system.
• Schedules follow-up appointments for patients before they leave the office and provides an appointment card/appointment slip.
• Facilitates requests for referrals; schedules tests and specialist appointments as needed; pre-certifies tests as required by insurance company.
• Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and delivers “daily close” packet to the Billing Coordinator Closes the office each day, according to protocol.
• Other Shared and Common Duties.
• Ensures all faxes are cleared off the machine and distributed throughout the day Sorts incoming reports and directs to appropriate person.
• Opens, date stamps, and delivers mail daily.
• Facilitates any physician or manager requests throughout the day.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
• Attends all regular staff meetings.
• Performs all other tasks and projects assigned by the Manager.
• Supervisory Responsibilities.
• This job has no supervisory responsibilities.